Support
Need help? Here is how to reach us.
Contact
Email: support@vfane.com
We aim to respond within 2 business days.
For homeowners
If you need help with:
- Your account (login issues, email changes, account deletion)
- A project you submitted (status, match results)
- A review you left (reviews cannot be edited, but contact us if there is an error)
- A concern about a contractor you found on Vfane
Email us with your account email and a description of the issue.
For contractors
If you need help with:
- Claiming your profile (if Vfane listed your business from public data)
- Updating your profile, specialties, or service area
- Uploading or updating your Certificate of Insurance (COI)
- Disputing your Trust Score (we will review the data and correct confirmed errors within 30 days)
- Account deletion or data removal
Email us with your business name and a description of the issue.
Report a problem
If you believe a contractor on Vfane has provided false information, or if you encounter any other issue with the platform, please email us. We take all reports seriously and investigate promptly.