Response Commitment pillar — stated response time, Claimed upgradeable to V

Vfane records each contractor's stated response commitment at signup — common tiers include "within 1 hour," "same business day," or "within 48 hours" — and tracks the median time from inbound homeowner inquiry to first contractor reply. This pillar is one of two designed to upgrade from Claimed to Verified (V badge) over time; the other is Language Capabilities. The Claimed badge is applied when the contractor first makes the commitment, because the promise itself is still just a promise. The V badge applies once the platform has collected enough real inquiry-reply data to confirm the median response falls within the promised window. Response speed is a practical matter for urgent projects (post-storm tarps, active leaks) and can also be a proxy for how a contractor runs their back office — a contractor who replies within an hour on a weekday and within a day on a weekend is showing operational discipline. A contractor who takes several days routinely may have capacity or lead-management issues. Homeowners with emergency-level urgency typically weight this pillar heavily; homeowners who are exploring can weight it lighter. [Source: Vfane platform analytics; Vfane TSE 2.0 pillar framework]